Home Account Why won't the 'Continue' button proceed on the sign-up form?

Why won't the 'Continue' button proceed on the sign-up form?

Last updated on Aug 26, 2026

Short Answer: All required fields 'First name *', 'Last name *', 'Work email *', *'Password ' must be filled, the password must be at least 8 characters, and the 'I agree to the Terms and Privacy Policy' box must be checked.

Answer

PreRequisites

  1. All required fields completed

  2. 'I agree to the Terms and Privacy Policy' checkbox selected

Steps

  1. Confirm *'First name ' and *'Last name ' are filled.
    Both name fields contain text.

  2. Confirm *'Work email ' is entered and correctly formatted.
    Email field contains a valid address no typos.

  3. Ensure *'Password ' has at least 8 characters.
    Password meets the minimum length shown 'Minimum 8 characters'.

  4. Check the box 'I agree to the Terms and Privacy Policy', then click 'Continue'.
    Form submits and you proceed to the verify page.

Troubleshooting

  1. Continue still inactive after filling fields.
    LikelyCause: Email format invalid, hidden validation error, or browser blocking scripts.
    Action: Re-check the email format, reload the page, try a different browser, and ensure JavaScript is enabled.

  2. Form submits but you receive an error about the email.
    LikelyCause: An account already exists for that email address.
    Action: Try signing in with that email instead of creating a new account.

Note: Required fields are indicated with an asterisk (*).