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How do I use a recovery code to sign in?

Last updated on Aug 26, 2026

Short Answer: From the Two-factor authentication screen click 'Use recovery code', enter a saved recovery code on the 'Enter your recovery code' screen, then click 'Continue'.

PreRequisites

  1. At least one previously generated recovery code saved securely

Steps

  1. On the Two-factor authentication page click the 'Use recovery code' link.
    The 'Enter your recovery code' screen is displayed.

  2. Enter your saved recovery code into the 'Enter your recovery code' field.
    Recovery code is entered.

  3. Click 'Continue'.
    You complete sign in using the recovery code.

  4. If the code fails, try another saved code or check formatting no extra spaces.
    Either sign-in succeeds or additional troubleshooting is needed.

Troubleshooting

  1. Recovery code rejected.
    Likely Cause: Code already used, mistyped, or invalid.
    Action: Try a different saved recovery code, paste carefully to avoid spaces, or use account recovery options.

Note: Keep recovery codes stored in a secure place when you generate them.