How do I set a new password after clicking the email link?

Short Answer: Open the reset page, enter your new password in *"New password " and again in "Confirm password *", then click "Reset password".

PreRequisites

1. A valid non-expired reset link from the email

2. Both password fields must match

Steps

1. Open the reset link from the email to reach the "Reset your password" form.
   The *"New password " and *"Confirm password " fields are visible.

2. Enter your new password into "New password *".
   New password is entered.

3. Enter the same password into "Confirm password *".
   Both fields match.

4. Click "Reset password" to submit.
   Your password is updated.

Troubleshooting

1. The form shows an error or won't submit.
   Likely Cause: Passwords do not match or do not meet length criteria Login screen shows "Minimum 8 characters".
   Action: Make sure both fields match exactly and meet any visible criteria, then try again.

2. Reset fails after submission.
   Likely Cause: Reset link expired between opening and submitting the form.
   Action: Request a new reset link and complete the process within 30 minutes.

Note: Login screen displays "Minimum 8 characters" under Password — follow that guideline when creating a new password.