Home Notification I clicked 'View report' but can't access the report — what should I do?

I clicked 'View report' but can't access the report — what should I do?

Last updated on Aug 26, 2026

Short Answer: If the notification description includes 'Only authorized users can access', you need permission to view that report. Request access from the report owner or an admin.

PreRequisites

  1. Be signed in

  2. You may need permission from the report owner or administrator

Steps

  1. Open the notification and click 'View report'.
    Attempt to open the related report.

  2. If access is denied, read the notification description for details for example: 'Only authorized users can access.'
    You confirm the report is private.

  3. Contact the person named in the notification for example 'Alice' or your account admin to request access.
    Permission is granted or an explanation is provided.

  4. After receiving access, click 'View report' again to open the report.
    You can view the report.

Troubleshooting

  1. You can't find who to contact to request access.
    Likely Cause: The notification names an individual but contact details are not shown in the notification UI.
    Action: Ask your team or administrator for the report owner's contact or the process to request access.

  2. 'View report' still fails after permission should have been granted.
    Likely Cause: Permission change hasn't propagated or the page needs refresh.
    Action: Refresh the Notifications page and try 'View report' again; if the issue persists, contact your admin.

Note: The notification text is explicit about access: 'Only authorized users can access.' Use that line to determine if a permission request is needed.