What should I do if 'Save changes' doesn't save or returns an error?

Short Answer: Verify required fields especially *'Organization name ' are filled, check your connection, reload the page, then retry 'Save changes'.

PreRequisites

1. Signed in to your Cointab account

2. Working internet connection

Steps

1. Confirm the *'Organization name ' field contains valid text.
   *'Organization name ' is not empty.

2. Verify 'Country' and 'Timezone' selections are set as needed.
   All visible fields are filled or set to the desired values.

3. Click 'Save changes' again.
   The save is attempted.

4. If the save still fails, reload the page and re-enter your changes.
   Form reloads; you can retry saving.

5. If problems persist, try a different browser or clear the browser cache and repeat steps 1–4.
   Issue isolated to browser or persists across browsers.

6. If you cannot save after these checks, capture the error message or a screenshot and share with your organization admin.
   You have details to report the issue for further help.

Troubleshooting

1. 'Save changes' is disabled or unresponsive.
   LikelyCause: At least one required field is empty or browser blocked the action.
   Action: Fill all required fields see 'Organization name *', ensure no browser extensions block requests, then retry.

2. A validation error appears after clicking 'Save changes'.
   LikelyCause: Field values fail form validation e.g., invalid characters or missing required info.
   Action: Correct the indicated fields and click 'Save changes' again.

3. No change after saving and page shows stale values.
   LikelyCause: Client-side cache or a transient server issue.
   Action: Reload the page, re-select values if needed, and save again.

Note: Collect screenshots of any error messages to help your admin investigate.