A user says they didn't receive the invitation — what should I try?

Short Answer: Verify the Email address in the Team list, ask the user to check spam/junk, and re-send the invitation using the envelope icon or remove and invite again.

PreRequisites

1. Be signed in

2. Open Settings > Team

Steps

1. Confirm the email shown in the member's row under the 'Email' column matches the intended recipient.
   You have confirmed the correct email address.

2. If the row shows 'Expired' or the user requests it, click the envelope icon and confirm the 'Re-invite member' modal.
   Invitation link is resent to the same email.

3. If there is no envelope icon or re-send fails, remove the pending/expired entry and use 'Invite member' to send a fresh invite.
   A new invitation is sent.

4. Ask the recipient to check spam/junk folders and allowlist the sender domain.
   Recipient should locate the invite email or confirm non-delivery to IT/mail admin.

Troubleshooting

1. Re-invite doesn't go through or recipient still doesn't receive email.
   LikelyCause: Recipient's mail server blocked the message or the email address is incorrect.
   Action: Confirm the email address, ask recipient IT to check mail logs, or try a different email address if appropriate.

2. You cannot re-send envelope icon missing.
   LikelyCause: Member may already be Active or you lack permission.
   Action: If Active, no re-invite is needed. If you lack permission, ask an admin to re-send or remove and re-invite.

Note: When resending, the 'Re-invite member' modal will display the exact email address being used.