Home Setting I confirmed 'Remove member' but they still appear in the list — what should I do?

I confirmed 'Remove member' but they still appear in the list — what should I do?

Last updated on Aug 27, 2026

Short Answer: Refresh the Team page, check for permission or network errors, and retry removal. If the member still appears, contact support for help.

PreRequisites

  1. Be signed in

  2. Open Settings > Team

Steps

  1. After confirming removal in the 'Remove member' modal, refresh the Team page.
    The list reloads and the member should no longer appear.

  2. If the member remains, try the removal again by clicking the trash icon and confirming.
    Second attempt may succeed if the first failed due to network issues.

  3. Check that your session is active and you have permission to remove members; sign out/in if necessary.
    Permission or session problems are resolved.

  4. If removal still fails, gather screenshots and contact support for assistance.
    Support can investigate server-side issues or permission blocks.

Troubleshooting

  1. No error message displays and the member remains.
    LikelyCause: Silent network failure or background job did not complete.
    Action: Refresh the page, check network, and retry. If repeated, report to support with time and affected email.

  2. You see an error about permissions when attempting removal.
    LikelyCause: Your account lacks permission to remove that member.
    Action: Ask an admin with the proper permissions to remove the member or to grant you permission.

Note: The 'Remove member' modal includes the member's name and email for verification before deletion.