Home Setting The 'Role' field shows 'Add role' but no options appear — how do I fix it?

The 'Role' field shows 'Add role' but no options appear — how do I fix it?

Last updated on Aug 27, 2026

Short Answer: Refresh the page, sign out/in, and retry. If roles still do not appear, you may lack permission or there may be a temporary service issue—contact your admin or support.

PreRequisites

  1. Be signed in

  2. Open the 'Invite members' or 'Edit member' modal

Steps

  1. Open the relevant modal 'Invite members' or 'Edit member'.
    The modal displays the 'Role' field with placeholder 'Add role'.

  2. Click 'Add role' to open the dropdown.
    Role options should appear.

  3. If no options appear, refresh the browser and try again. Sign out and sign back in if needed.
    Temporary loading issues are cleared.

  4. If problem persists, contact your organization admin or support to confirm roles are available and that you have permission to assign them.
    Admin/support can investigate and restore role options.

Troubleshooting

  1. Role dropdown remains empty after refresh.
    LikelyCause: Account lacks permission to view or assign roles, or roles are not configured.
    Action: Ask an organization admin to check role configuration and permissions.

  2. Dropdown briefly shows then disappears or errors.
    LikelyCause: Network error or front-end bug.
    Action: Try a different browser, disable extensions, and contact support if the issue continues.

Note: The Role field's placeholder text is 'Add role'. If you cannot select a role, the UI will still show the placeholder until options load.