How do I view Access logs?

Short Answer: Open Settings > Security and select the 'Access logs' tab to see recent sign-in events with Date, User, Action, IP address and Location.

PreRequisites

1. Signed in to your account

2. Permission to view Settings / Security in the left sidebar

Steps

1. In the left sidebar, click 'Security'.
   The Security page opens and the 'Access logs' subtab is visible.

2. Click the 'Access logs' tab if it isn’t already selected.
   A table appears with columns 'Date', 'User', 'Action', 'IP address' and 'Location'.

3. Scan the table rows to review events Date, User, Action, IP address, Location.
   You can see entries such as 'New device', 'Recognized device', 'Incorrect password', and 'MFA failed'.

4. Use your browser's find Ctrl+F / Cmd+F to quickly locate a specific User name on the page.
   All matches for the searched name are highlighted in the table.

Troubleshooting

1. I don’t see 'Security' in the left sidebar.
   LikelyCause: You may not have permission to view Settings / Security or the account layout differs.
   Action: Confirm you are signed in and ask your account administrator to grant access to Security.

2. The Access logs table is empty.
   LikelyCause: There may be no recent sign-in activity for the selected account.
   Action: Confirm recent sign-in attempts occurred; check again later or verify the correct account is selected.

3. The Access logs page does not load or shows an error.
   LikelyCause: Network issue or temporary server error.
   Action: Refresh the page and try again; if the issue continues, report it to your technical support team.

Note: The page shows events in a table under 'Access logs' see the highlighted tab.