How do I unmatch a matched transaction pair?

Short Answer: Open the 'Matched transaction details' modal for the pair and click the red 'Unmatch' button in the 'Match basis' box.

PreRequisites

1. You can open the specific matched pair in 'Matched transaction details'.

2. You are signed in and have permission to modify matches if applicable.

Steps

1. Open the matched pair in 'Matched transaction details' see how in the open details steps.
   The modal is visible showing both sides of the match.

2. In the modal locate the 'Match basis' box and click the red 'Unmatch' button.
   The platform removes the current match for that pair and the UI updates to reflect the change.

3. Verify totals and the match lists Fully/Partially/Unmatched to confirm the change.
   The transaction should move out of the matched group and totals update accordingly.

Troubleshooting

1. 'Unmatch' button is not visible or not clickable.
   LikelyCause: You opened a summary view not the details modal or your account lacks edit permissions.
   Action: Open the full 'Matched transaction details' modal and try again; if still not clickable, check your account permissions or contact your admin.

2. You clicked 'Unmatch' but totals did not change.
   LikelyCause: UI did not refresh or server-side update failed.
   Action: Refresh the report page and re-open the match details; if the problem persists, retry later or contact support.

Note: The 'Unmatch' action is available inside the 'Matched transaction details' modal in the 'Match basis' area.