Short Answer: Open the matched transaction's 'Matched transaction details' modal and click the red 'Unmatch' button shown in the modal.
PreRequisites
- Open a matched transaction's details modal from the results list
Steps
-
From the results table click the matched row to open 'Matched transaction details'.
Modal opens showing Side A and Side B rows. -
Click the 'Unmatch' button in the modal visible near the Match basis area.
System attempts to remove the pairing. -
Refresh the results page or re-run reconciliation if counts do not update automatically.
The transaction moves to Partially matched or Unmatched lists as appropriate.
Troubleshooting
- Clicking 'Unmatch' does not change the match.
LikelyCause: Frontend did not refresh or reconciliation needs to be re-run to reflect change.
Action: Refresh the page or click 'Run reconciliation' again; if still unchanged, repeat the unmatch action and confirm.
Note: The 'Unmatch' button is visible in the 'Matched transaction details' modal and removes the pairing so you can correct source data.