Home Customer Reconciliation What do the Total, Fully matched, Partially matched and Unmatched cards show?

What do the Total, Fully matched, Partially matched and Unmatched cards show?

Last updated on Sep 08, 2026

Short Answer: Each card shows Books / ledger and Customer statement totals and transaction counts for that group; 'Difference' shows the numeric gap for that group.

PreRequisites

  1. You have run a reconciliation and are on the results page.

Steps

  1. Open the reconciliation results page after running reconciliation.
    Cards labeled 'Total', 'Fully matched', 'Partially matched', and 'Unmatched' are visible at the top of the page.

  2. Read each card: review 'Books / ledger' amount and transaction count, 'Customer statement' amount and transaction count, and the 'Difference'.
    You can see totals e.g., Books / ledger 58,206.50 and counts e.g., 117 transactions.

  3. Click a card or its tab 'Fully matched', 'Partially matched', 'Unmatched' to open the detailed table for that group.
    Table lists transactions for the selected group with Date, Reference / Identifier, Amount and Difference columns.

  4. Use '+ Add filter' if needed to narrow the displayed rows in the selected tab.
    Filter UI appears so you can refine which rows are shown.

Troubleshooting

  1. A card's totals are unexpected too large or small.
    LikelyCause: Incorrect column mappings or header row errors in one of the configured files.
    Action: Open the relevant 'Configure file' modal for Books or Customer statement and verify header row, Date and amount mappings, then re-run reconciliation.

Note: Percentages shown next to transaction counts e.g., '85 transactions (73%)' indicate portion of total transactions.