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I clicked 'Notify me' but didn't receive any notification — what should I check?

Last updated on Aug 27, 2026

Short Answer: First confirm the Products card shows 'You will be notified'. If it does not, click 'Notify me' again. If it does and you still receive nothing, refresh and contact support if needed.

PreRequisites

  1. Be signed in

  2. You previously clicked 'Notify me' on a 'Coming soon' card

Steps

  1. Open the Products page and check the card you clicked Journal Entry or Reports.
    The card shows 'You will be notified' if your request went through.

  2. If the card still shows 'Notify me', click it again and wait for the UI to update.
    The card should change to 'You will be notified'.

  3. If the card shows 'You will be notified' but you did not receive an external notification, allow time for announcements or releases.
    The app confirms your interest; actual delivery method and timing are outside these screens.

  4. If problems persist, refresh the page, try another browser, or contact support for help.
    Support can verify registration and notification delivery for your account.

Troubleshooting

  1. The card never changes to 'You will be notified' after clicking.
    LikelyCause: Network or session error prevented the request from completing.
    Action: Refresh the page, sign out and sign in, then try 'Notify me' again.

  2. Card shows 'You will be notified' but you received no external message by the expected time.
    LikelyCause: Notification delivery may be delayed or handled outside the app UI.
    Action: Wait for the official release announcement; if you still have concerns, contact support and quote that the Products card shows 'You will be notified'.

Note: The screenshots show the UI confirmation text 'You will be notified' after pressing 'Notify me'. The actual notification delivery method is not shown here.