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The Top bar icons are unresponsive or missing — what should I do?

Last updated on Aug 27, 2026

The Top bar icons are unresponsive or missing — what should I do?

Category: Top bar

Short Answer: Reload the page, confirm you're signed in, try a different browser, or disable extensions that may block UI scripts.

Answer

PreRequisites

  1. Active internet connection

  2. Your Cointab account credentials to sign in again if needed

Steps

  1. Check whether you are signed in look for avatar 'PS' in the top-right.
    If signed out, the avatar will not appear; sign in to restore Top bar features.

  2. Reload the page Ctrl/Cmd+R to reinitialize the UI.
    Top bar and icons reload and become responsive.

  3. Disable browser extensions especially ad blockers and try again.
    If an extension was blocking scripts, the Top bar works after disabling it.

  4. Try a different browser or clear the browser cache and cookies for the site.
    If cache/cookies caused the issue, Top bar functionality returns.

  5. If none of the above help, capture a screenshot and gather details browser/version to report the issue to your admin or support team.
    You have the information needed for further help or escalation.

Troubleshooting

  1. Top bar is completely missing.
    LikelyCause: Critical page error, or CSS/JS failed to load.
    Action: Reload the page. If it persists, try another browser and clear cache. Reconnect to the network if offline.

  2. Only some icons bell/avatar are missing or not clickable.
    LikelyCause: Partial script failure or extension interference.
    Action: Disable extensions, refresh the page, or open the app in Incognito/Private mode to isolate the cause.

Note: If you need to sign in again after clearing cookies, keep your credentials handy.