Short Answer: A reconciliation run usually takes a few minutes depending on file size. The running page shows a progress bar and status like 'Matching transactions by rule 1'.
PreRequisites
- You started a reconciliation and you see the 'Running monthly revenue reconciliation' page
Steps
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Confirm a reconciliation is running by looking for the header 'Running monthly revenue reconciliation' and the progress bar.
You see the status text and a progress bar e.g., 'Matching transactions by rule 1'. -
Wait for the progress bar to advance until the run completes.
Progress moves and the run finishes within a few minutes for typical file sizes. -
When finished, verify results on the report page with summary cards and transaction lists.
Summary cards Fully matched, Partially matched, Unmatched, Skipped and transaction tables appear.
Troubleshooting
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Progress or status doesn't change for many minutes.
LikelyCause: Very large files, slow network, or a temporary service issue.
Action: Wait a few more minutes. If it still doesn't progress, try reloading the page or running the reconciliation again. -
Run stops and shows an error page.
LikelyCause: Temporary issue during processing.
Action: Click 'Run reconciliation again' or check your uploaded files; follow the guidance on the error screen.
Note: The running screen explicitly says: 'This may take a few minutes depending on file size.'