Reconciliation | Cointab

How do I create a new reconciliation?

Short Answer: Open the New reconciliation page, upload the source and ledger files in the left/right 'Upload file' cards, confirm column mapping in the Import modal, then use the page’s primary action to save the reconciliation. PreRequisites 1. Signed in to the app and on the New reconciliation page 2. You have the source bank statement and ledger files available for upload Steps 1. Open the New reconciliation page. Header 'New reconciliation' is visible and the page shows two upload areas left and right. 2. Upload the source/bank file: click the left 'Upload file' card the blank upload area with an upload icon. Your file chooser opens or the Import modal appears to begin processing the file. 3. Upload the ledger file: click the right 'Upload file' card and select the ledger file. The Import modal shows a preview of the uploaded ledger file. 4. In the Import modal, review the sample rows and map each column to the correct system field using the controls on the right, then confirm/save the mapping. Mapping is saved and the modal closes; uploaded file appears attached to its card. 5. Click the page’s primary action the prominent button in the top-right header to save/create the reconciliation. Reconciliation is saved and you get a confirmation or are taken to the reconciliation list/detail. Troubleshooting 1. Clicking an 'Upload file' card does nothing. LikelyCause: Browser popup/file picker blocked or a temporary JS error. Action: Refresh the page, try a different browser, or disable extensions that block pop-ups. Then retry the upload. 2. Primary action top-right is disabled or not saving. LikelyCause: Required files not uploaded or column mapping incomplete. Action: Ensure both source and ledger files are uploaded and the Import modal mapping is completed for required fields; then try saving again. 3. Import/modal shows an error or 'Upload failed'. LikelyCause: File format or content issue unsupported format, corrupted file, or missing headers. Action: Open the file in Excel/text editor, ensure it has headers and proper data, re-save CSV/XLSX, then re-upload. If problem persists, export again from the source system. Note: After mapping, the Import modal displays a preview of sample rows on the left and mapping controls on the right. If you only see one upload card filled, the primary save action may remain disabled until both sides are completed.

Last updated on Aug 27, 2026

How do I map columns in the Import modal after uploading a file?

Short Answer: When the Import modal opens, review the sample rows on the left, use the dropdowns or inputs on the right to assign your file columns to system fields, then click the modal’s primary button to save the mapping. PreRequisites 1. You have uploaded a file and the Import modal is open preview table visible Steps 1. In the Import modal, look at the sample rows table on the left to confirm which column contains which data. You can see sample values from your file to help mapping decisions. 2. On the right side of the modal, set each mapping control dropdown or input to the corresponding column from your file. Each required system field is assigned to a column. 3. If a required column is missing, close the modal, update the file to include the header/column, and re-upload. File contains all required columns for successful mapping. 4. Click the modal’s primary button bottom-right to save mappings and proceed. Modal closes and the mapping is applied to the uploaded file. Troubleshooting 1. A required mapping control shows '–' or empty and you cannot proceed. LikelyCause: The file does not include a usable column for that required field. Action: Edit the file to add or rename the header so it’s clear, then re-upload and map again. 2. Values look incorrect after mapping dates/numbers malformed. LikelyCause: Incorrect column chosen or formatting/locale differences e.g., date format, decimal separator. Action: Choose the correct column, or normalize the file standard date format, consistent decimal separator and re-upload. Note: Always verify sample rows in the left pane match the mapping you set on the right before saving.

Last updated on Aug 27, 2026

How do I remove or replace an uploaded file from the Create view?

Short Answer: Open the uploaded file card on the New reconciliation page, use the file card’s remove/delete action, and confirm the deletion in the confirmation modal. PreRequisites 1. A file is already uploaded and visible on the Create page Steps 1. On the New reconciliation page, locate the uploaded file card left or right. Uploaded file card shows the filename and small action icons. 2. Click the file card’s remove/trash icon or open its action menu and choose 'Delete' or 'Remove'. A confirmation modal appears asking you to confirm deletion. 3. Confirm deletion by clicking 'Delete' in the confirmation modal. The file is removed and the upload card returns to the empty 'Upload file' state. Troubleshooting 1. I don’t see a delete/remove icon on the uploaded card. LikelyCause: Action icons may be hidden until you hover over the card or you lack permission. Action: Hover over the uploaded card to reveal actions or contact your admin to confirm permissions. 2. Clicking 'Delete' does not remove the file. LikelyCause: Temporary UI error or network issue. Action: Refresh the page and try deleting again. If it persists, re-upload a corrected file or contact support. Note: A confirmation modal appears before permanent deletion — the modal uses a prominent 'Delete' action to confirm removal.

Last updated on Aug 27, 2026

How do I upload a file to the 'Upload file' area?

Short Answer: On the New reconciliation page click the appropriate 'Upload file' card left for source, right for ledger, pick your file in the file chooser, then confirm column mapping in the Import modal. PreRequisites 1. You are on the New reconciliation page screen shows 'New reconciliation' 2. The file you want to upload is saved locally and accessible Steps 1. On the New reconciliation page, locate the upload card you need left or right labelled by the empty upload area with an upload icon. Upload card is visible and clickable. 2. Click the middle of the upload card the area with the upload icon to open your computer’s file picker. Operating system file dialog opens so you can choose a file. 3. Select the file and confirm; wait for the Import modal to appear with a preview of the uploaded file. A preview table appears in the Import modal so you can map columns. 4. Review the preview, set column mappings on the right, and confirm to attach the file to the page. The file shows as uploaded on its card on the New reconciliation page. Troubleshooting 1. The Import modal opens but the preview table is empty. LikelyCause: File has no data rows, uses an unusual delimiter, or the header row is missing. Action: Open the file in Excel or a text editor, ensure there is a header row and data rows, save with a common delimiter comma or tab, then re-upload. 2. Upload hangs or times out. LikelyCause: Large file size or intermittent network. Action: Try a smaller sample file, check your network, or split large exports into smaller files and re-upload. Note: If the upload area shows the file name after upload, confirm that the preview looks correct before saving the reconciliation.

Last updated on Aug 27, 2026

What does the import preview table show and how should I use it?

Short Answer: The import preview table shows sample rows from your uploaded file so you can verify the data and choose correct column mappings before saving. PreRequisites 1. You have uploaded a file and the Import modal is open preview visible Steps 1. Open the Import modal by uploading a file from the Create view. A preview table with sample rows from the file appears on the left. 2. Scan the sample rows to identify which file column contains dates, descriptions, amounts, or other key values. You can clearly identify columns to map. 3. Use the mapping controls on the right to assign each required system field to the correct column from the preview. Mappings reflect the data shown in the sample rows. 4. If sample rows look wrong e.g., missing headers or shifted columns, close the modal and correct the file before re-uploading. A corrected file yields an accurate preview for mapping. Troubleshooting 1. Preview rows show header text among data rows. LikelyCause: Header row is not recognized extra blank rows above header or the file includes extra lines. Action: Open the file, remove extra blank rows above the header, save, and re-upload. 2. Numbers or dates display incorrectly in preview. LikelyCause: Locale/format mismatch e.g., comma vs period decimal separator or non-standard date format. Action: Normalize formatting in your source/export use ISO dates or US format, then re-upload. Note: Use the left preview to validate mapping decisions — accurate mapping prevents later reconciliation errors.

Last updated on Aug 27, 2026

What should I do if I accidentally click delete and see a 'Delete' confirmation modal?

Short Answer: If you see a 'Delete' confirmation modal after clicking to remove a file, click 'Delete' to confirm removal or 'Cancel' to keep the file. PreRequisites 1. You have triggered a file delete from the uploaded file card Steps 1. When the confirmation modal appears, read the prompt carefully to confirm which file you are deleting. Modal identifies the action and file to be deleted. 2. If you want to proceed, click the red 'Delete' button in the modal to remove the file. File is removed and the upload area returns to an empty state. 3. If you clicked delete by mistake, click 'Cancel' to keep the uploaded file. Modal closes and file remains attached. Troubleshooting 1. After confirming delete, the file still appears attached. LikelyCause: UI didn't refresh or a backend error prevented deletion. Action: Refresh the page. If the file still appears, try deleting again or contact support with a screenshot. 2. I cannot click 'Delete' in the modal. LikelyCause: Button disabled due to outstanding processes or insufficient permissions. Action: Wait for any upload/process to finish and try again; if disabled due to permissions, contact your admin. Note: The confirmation modal uses a prominent red 'Delete' action to prevent accidental file removal.

Last updated on Aug 27, 2026

Why did my upload fail and how do I fix 'Upload failed' errors?

Short Answer: An 'Upload failed' message means the system couldn’t process the file; common fixes are to re-export or reformat the file, check file size/encoding, and re-upload. PreRequisites 1. You attempted an upload and saw an 'Upload failed' or similar error modal Steps 1. Read the exact message in the 'Upload failed' modal for any specific cause or hint. You understand if the failure is format, size, or content related. 2. If the file is exported from a bank or another system, re-export it, choosing a standard format and including headers. A fresh clean file that often resolves format issues. 3. Open the file in Excel/text editor to verify there are no password protections, empty header rows, or unusual delimiters; save again as CSV or XLSX if needed. File is readable and uses standard delimiters/encoding. 4. Try uploading a small sample first 50 rows to confirm format is accepted before uploading the full file. Small sample uploads successfully, confirming acceptable format. 5. If issues persist, capture the error message and contact support with the file for assistance. Support can reproduce and advise on the required file format. Troubleshooting 1. Modal displays 'Upload failed' without detail. LikelyCause: Generic processing error, possibly due to corrupt file or unsupported encoding. Action: Open the file in a text editor, save with UTF-8 encoding, remove unusual characters, then retry upload. 2. Upload fails only for very large files. LikelyCause: Server or browser timeouts / size limits. Action: Split the export into smaller files and upload them separately, or contact support to confirm file size limits. 3. Mapping step fails after upload. LikelyCause: Required columns are missing or column headers are malformed. Action: Edit the file to include clear header names, save, and re-upload so you can map correctly. Note: The Import modal and 'Upload failed' modal are the key places to read exact error details — copy the error text when contacting support.

Last updated on Aug 27, 2026

How do I filter the Reconciliations list by reconciliation type, period, or user?

Short Answer: Use the 'Reconciliation', 'Period', and 'Run by' dropdowns above the table to narrow results; click 'Reset' to clear filters. PreRequisites 1. On the Reconciliations page Steps 1. Open the 'Reconciliation' dropdown and select the reconciliation type you want. The table updates to show only matching reconciliations. 2. Open the 'Period' dropdown and choose the desired period. The table narrows to reconciliations from that period. 3. Open the 'Run by' dropdown and select a user to filter by who ran the reconciliation. Rows show only reconciliations run by that user. 4. To remove filters, click 'Reset'. All filters clear and the full list or empty state displays. Troubleshooting 1. Filters return zero results and show 'No reconciliations found'. LikelyCause: Filters are too narrow or exclude existing data. Action: Click 'Reset' to clear filters or widen your filter selections. 2. A filter dropdown doesn't open. LikelyCause: Temporary UI issue or page load incomplete. Action: Refresh the page and try again. Note: Filter controls are the three dropdowns labeled 'Reconciliation', 'Period', and 'Run by' with a 'Reset' button to the right.

Last updated on Aug 27, 2026

How do I open a reconciliation's report?

Short Answer: Find the reconciliation row and click 'View report' in the Actions column to open that reconciliation's report. PreRequisites 1. Be signed in 2. At least one reconciliation exists in the list Steps 1. On the Reconciliations page locate the reconciliation you want use Recon ID, Reconciliation, Period, Run by to identify it. The desired reconciliation row is visible. 2. In the same row, click 'View report' under the Actions column. The report for that reconciliation opens report screen not shown here. 3. If you can't find the row, use the filters 'Reconciliation', 'Period', 'Run by' or pagination to locate it. You locate the reconciliation and can open its report. Troubleshooting 1. 'View report' is not visible for a row. LikelyCause: The reconciliation may not have produced a report yet or you lack permission to view it. Action: Check the 'Status' column for progress; if it is 'Completed' and you still can't view it, contact your admin. 2. Clicking 'View report' does not open anything. LikelyCause: Temporary UI or network error. Action: Refresh the page and try again; check browser pop-up blockers if the report opens in a new window. Note: The 'View report' action is shown in the Actions column as 'View report >'.

Last updated on Aug 27, 2026

How do I run a new reconciliation?

Short Answer: Click the '+ New reconciliation' button on the Reconciliations page to start a new run. PreRequisites 1. Be signed in 2. Access to the Reconciliations page Steps 1. Open the Reconciliations page title 'Reconciliations'. You can see the '+ New reconciliation' button at the top-right. 2. Click '+ New reconciliation'. The new reconciliation flow or form opens next screens not shown in this flow. 3. Follow the on-screen steps in the new reconciliation flow to select data/files and run the reconciliation. The reconciliation is queued or runs and later appears in the list. Troubleshooting 1. I don't see the '+ New reconciliation' button. LikelyCause: You might not be on the Reconciliations page or you may lack permission to create reconciliations. Action: Confirm the page header reads 'Reconciliations'. If it does and the button is still missing, contact your account admin to confirm access. 2. Clicking '+ New reconciliation' does nothing. LikelyCause: Temporary UI or network issue. Action: Refresh the page, try again, or check your network connection. Note: The detailed steps after clicking '+ New reconciliation' are not shown in the provided screens; follow the on-screen form that appears.

Last updated on Aug 27, 2026

How do I see how many files were processed for a reconciliation?

Short Answer: Check the 'Files' column in the Reconciliations table; it shows the number of files attached to each reconciliation. PreRequisites 1. At least one reconciliation is listed Steps 1. Open the Reconciliations page and locate the 'Files' column in the table. Each row shows a file icon and a number representing how many files were included. 2. If you need more details about the files, open the reconciliation's report via 'View report'. The report provides further information about the processed files report screen not shown. Troubleshooting 1. Files count is blank or zero. LikelyCause: No files were included in that run or the run failed to process files. Action: Open 'View report' to confirm; re-run with files via '+ New reconciliation' if needed. Note: Example rows show numeric file counts e.g., '5' next to a file icon in the 'Files' column.

Last updated on Aug 27, 2026

I don't see '+ New reconciliation' or 'View report' — what should I do?

Short Answer: Confirm you're on the Reconciliations page, clear filters, refresh the page, and if controls are still missing ask your account admin to check permissions. PreRequisites 1. Be signed in 2. On the Reconciliations page Steps 1. Verify the page header reads 'Reconciliations' and that you're on the correct page. You confirm you're viewing the Reconciliations interface. 2. Click 'Reset' to clear filters in case items are hidden. Filters clear and any hidden controls or rows may reappear. 3. Refresh your browser and try again. Temporary UI issues are often resolved. 4. If the buttons are still missing, contact your account admin to confirm you have permission to create or view reconciliations. Admin can verify and update access if needed. Troubleshooting 1. '+ New reconciliation' missing. LikelyCause: Insufficient permissions or not on the correct page. Action: Confirm you're on 'Reconciliations' and ask your account admin to grant create access if needed. 2. 'View report' link missing or not clickable. LikelyCause: The reconciliation may not have completed or there is a UI/network issue. Action: Check the 'Status' column; refresh the page and, if needed, contact your admin or support. Note: Permission and account issues are the most common cause of missing actions; the UI shows filters and statuses to help confirm whether data is present.

Last updated on Aug 27, 2026

What do the Status labels mean Completed, Pending, Failed?

Short Answer: Status shows run state: 'Completed' green means finished, 'Pending' orange means in progress/queued, 'Failed' red means errors occurred—click 'View report' for details. PreRequisites 1. At least one reconciliation is listed Steps 1. Locate the 'Status' column in the reconciliation row. You see a colored status pill such as 'Completed', 'Pending', or 'Failed'. 2. Note any small inline status details under the pill for example, '2 records in sync'. You get the high-level outcome and possible brief details. 3. To investigate further, click 'View report' in the Actions column for that row. The reconciliation report provides full details on success or errors. Troubleshooting 1. Status remains 'Pending' for a long time. LikelyCause: The run is still processing or there is a system delay. Action: Wait a few minutes, refresh the page, and check again. If it stays pending, contact your admin. 2. Status shows 'Failed'. LikelyCause: Errors occurred during the reconciliation run. Action: Open 'View report' to see error details and re-run if necessary. Note: Status pills use color to indicate state: green for Completed, orange for Pending, red for Failed.

Last updated on Aug 27, 2026

Where can I view past reconciliations and what columns are shown?

Short Answer: Open the Reconciliations page to see a table with columns: Recon ID, Reconciliation, Period, Files, Status, Run date & time, Run by, Actions. PreRequisites 1. Be signed in 2. Access to the Reconciliations page Steps 1. Open the Reconciliations page page title 'Reconciliations'. You see the Reconciliations header, filters, and the results table. 2. Scan the table headers: Recon ID, Reconciliation, Period, Files, Status, Run date & time, Run by, Actions. You can identify each reconciliation row by those columns. 3. If you don't see rows, check for the messages 'No reconciliations yet' or 'No reconciliations found' and follow their guidance. You know whether the account has no runs or if filters are hiding results. Troubleshooting 1. Page shows 'No reconciliations yet'. LikelyCause: No reconciliations have been run in this account. Action: Create a reconciliation by clicking '+ New reconciliation'. 2. Page shows 'No reconciliations found'. LikelyCause: Active filters are excluding all results. Action: Clear filters with 'Reset' or broaden the filter criteria. Note: Table footer shows the range and total e.g., 'Showing 1 to 5 of 24 results'.

Last updated on Aug 27, 2026

Why does the page say 'No reconciliations yet' and how do I fix it?

Short Answer: 'No reconciliations yet' means no reconciliations have been run in this account; click '+ New reconciliation' to start one. PreRequisites 1. On the Reconciliations page Steps 1. Confirm the message 'No reconciliations yet' is displayed on the page. You see the message and the '+ New reconciliation' button below it. 2. Click '+ New reconciliation' to begin a reconciliation run. The new reconciliation flow opens not shown. 3. Run the reconciliation according to the on-screen steps; return to this page to view results. Once complete, the reconciliation appears in the list. Troubleshooting 1. I expected existing reconciliations but see this message. LikelyCause: You may be in the wrong account or filters are hiding results. Action: Verify you are signed into the correct account and clear filters with 'Reset'. Note: Exact message shown: 'No reconciliations yet. You haven't run any reconciliations yet. Start a new reconciliation to view results here.'

Last updated on Aug 27, 2026

Why does the Reconciliations table show 'No reconciliations found'?

Short Answer: 'No reconciliations found' indicates active filters exclude all results; clear filters with 'Reset' or widen filter criteria. PreRequisites 1. On the Reconciliations page Steps 1. Notice the 'No reconciliations found' message in the table area. You confirm that the table has no visible rows. 2. Click 'Reset' to clear all filters. Filters clear and either the full list or 'No reconciliations yet' appears. 3. If results still do not appear, adjust 'Period' and 'Run by' to broader values or create a reconciliation with '+ New reconciliation'. You either see reconciliations or confirm none exist for the selected criteria. Troubleshooting 1. Reset returns no results. LikelyCause: There are no reconciliations in the account/time period. Action: Run a new reconciliation by clicking '+ New reconciliation' or verify you are in the correct account. Note: Exact message shown: 'No reconciliations found. Try adjusting the filters to view available reconciliations.'

Last updated on Aug 27, 2026

How do I download the reconciliation report?

Short Answer: Click the 'Download report' button in the top-right of the report page to export the reconciliation report. PreRequisites 1. You are on the report page and the reconciliation run has completed Steps 1. Locate and click 'Download report' in the report header. Browser prompts to download the report file. 2. Save the downloaded file to your device. File saved locally for review or sharing. 3. If a modal e.g., 'Share this report' is open, close it and try 'Download report' again. Download proceeds without overlays blocking the UI. 4. If the downloaded file appears incomplete, ensure the reconciliation run finished and no filters are applied, then download again. Downloaded report contains full results. Troubleshooting 1. Clicking 'Download report' does nothing. LikelyCause: An overlay/modal is blocking the header or a temporary UI issue. Action: Close any open modal for example 'Share this report', reload the page and click 'Download report' again. 2. Downloaded report missing transactions. LikelyCause: Reconciliation not completed or filters applied. Action: Wait for the run to finish and remove any filters + Add filter before downloading. Note: Download is available from the report header at any time after results are produced.

Last updated on Aug 27, 2026

How do I filter the transaction list?

Short Answer: Click '+ Add filter' above the transaction list, choose a field and value, then apply the filter to narrow the displayed results. PreRequisites 1. You are on the report page and the transaction list is visible Steps 1. Click the '+ Add filter' button above the transaction table. Filter control/menu appears exact filter fields are not shown in screenshots. 2. Select the filter field and specify the value(s) to filter by for example date, report or reference. The table updates to show only matching transactions. 3. Remove or clear filters if you need to return to the full list. The transaction list returns to unfiltered results. Troubleshooting 1. Filtering returns no results. LikelyCause: Filters are too narrow or contain typos. Action: Broaden or clear filters and try again. Note: Filter options are located above the transaction list for each tab Fully matched, Partially matched, Unmatched, Skipped.

Last updated on Aug 27, 2026

How do I move between pages of transactions?

Short Answer: Use the pagination controls at the bottom of the list—click page numbers or the next/previous arrows to change pages. PreRequisites 1. The transaction list has multiple pages for example 'Showing 1-20 of 156 transactions' Steps 1. Scroll to the bottom of the transaction list and locate the pagination control. You see page numbers and arrows with the current page highlighted. 2. Click a page number or the arrows to navigate to another page. The table updates to show the selected page of transactions. Troubleshooting 1. Clicking pagination does not change the list. LikelyCause: Page did not load correctly or a JS error occurred. Action: Reload the page and try again; if it persists, try a different browser. Note: The UI shows 'Showing 1-20 of 156 transactions' to indicate page size and total count.

Last updated on Aug 27, 2026

How do I run a new reconciliation?

Short Answer: Click 'Run new reconciliation' in the report header to start a new run, then wait for the 'Running monthly revenue reconciliation' page and the progress bar. PreRequisites 1. You are on the report page 'Monthly revenue reconciliation' 2. Source files or data are ready for processing Steps 1. From the report header click 'Run new reconciliation'. A new reconciliation begins or you are taken to the running status screen. 2. On the running screen, monitor the progress bar and status messages. You see 'Running monthly revenue reconciliation' and progress e.g., 'Matching transactions by rule 1'. 3. Wait for the run to complete and review results in the summary cards and transaction lists. Report results are displayed Fully matched, Partially matched, Unmatched, Skipped. 4. If the run fails, use the error page button 'Run reconciliation again' to retry. System attempts to re-run the reconciliation. Troubleshooting 1. 'Run new reconciliation' doesn't start a run or the button doesn't respond. LikelyCause: Temporary UI or network issue. Action: Reload the page and try again. If it still doesn't work, wait and retry or check the error page if shown. 2. Run repeatedly fails. LikelyCause: Corrupt or invalid source files. Action: Check your source files for validation errors see 'Skipped' tab and correct them before re-running. Note: If you re-run the same dataset, allow time for the system to process changes before downloading results.

Last updated on Aug 27, 2026

How do I see the 'Breakdown by report' for an External total?

Short Answer: Click the small info icon next to 'External' on a summary card to open the 'Breakdown by report' popover with each report's Amount and Transactions. PreRequisites 1. You are viewing the report page with summary cards visible Steps 1. Select the category card you want to inspect for example 'Partially matched'. The card is selected/highlighted. 2. Click the small 'i' icon next to the 'External' label inside the card. The 'Breakdown by report' popover appears. 3. Read the popover table which shows 'Report', 'Amount' and 'Transactions' and a Total row. You see entries such as 'Stripe $1,111,000 1000' and 'PayPal $20,000 100'. Troubleshooting 1. Clicking the info icon does not open the popover. LikelyCause: Another overlay could be covering the icon or browser window is too small. Action: Close overlays, expand the browser window and click again. Note: The popover shows how the External total breaks down by connected reports.

Last updated on Aug 27, 2026

How do I share this report and control who can view it?

Short Answer: Click 'Share', enter emails in 'Enter email address', choose a role e.g., 'Member', select 'Private' or 'Public' under Report access, then click 'Save & send invites' or 'Copy link'. PreRequisites 1. You are on the report page and can access the 'Share' control Steps 1. Click 'Share' in the report header to open the 'Share this report' modal. The 'Share this report' modal opens. 2. In 'Share with your team' type one or more email addresses into 'Enter email address' and set the role using the dropdown default 'Member'. Recipients appear in the field ready to be invited. 3. Review 'People with access' to see existing users and their roles for example 'Richard Roe — Admin', 'Jane Doe — Member', 'Alex Smith (you) — Owner'. The current access list is visible. 4. Under 'Report access' choose 'Private' or 'Public'. 'Private' means only team members can view; 'Public' means anyone with the link can view no login required. Access option is set. 5. Click 'Save & send invites' to send invites or 'Copy link' to copy a public link. Invitations are sent or the link is copied to clipboard. Troubleshooting 1. 'Save & send invites' is disabled or does nothing. LikelyCause: No email entered or entered email format is invalid. Action: Enter a valid email address into 'Enter email address' and try again. 2. Shared users cannot see the report. LikelyCause: Report access set to 'Private' or recipients were not added successfully. Action: Confirm recipients are listed under 'People with access' and change to 'Public' if appropriate, or re-add and 'Save & send invites'. Note: 'Copy link' is useful for sharing an unsecured public URL; 'Private' restricts access to team members only.

Last updated on Aug 27, 2026

How do I view detailed match information for a specific transaction?

Short Answer: Click a transaction row, the expand chevron, or the teal 'Multiple transactions (n)' link to open the details modal that shows 'Match basis', Side A and Side B transactions and totals. PreRequisites 1. You are on the transaction list for example the 'Fully matched' tab Steps 1. Locate the transaction row in the list that you want to inspect. Row shows Date, Reference / Identifier and Amount. 2. Click the row, the expand chevron at the left, or the teal link 'Multiple transactions (3)' where present. A modal titled e.g. 'Fully matched transaction details' opens. 3. In the modal, read the 'Match basis' box to see the rule used for matching. Match criteria e.g., 'Reference ID + Amount + Date (±2 days)' are visible. 4. Scroll through 'Side A transactions' and 'Side B transactions' within the modal to inspect individual records and totals. You see the matching records and the 'Difference' value if any. Troubleshooting 1. Clicking a row doesn't open details. LikelyCause: Page overlay or incomplete page load. Action: Close overlays for example 'Share this report', wait for the page to finish loading, then try again. Note: The modal header also states how many Side A/B transactions were matched for example '1 Side A transaction matched with 3 Side B transactions'.

Last updated on Aug 27, 2026

How long does a reconciliation run take?

Short Answer: A reconciliation run usually takes a few minutes depending on file size. The running page shows a progress bar and status like 'Matching transactions by rule 1'. PreRequisites 1. You started a reconciliation and you see the 'Running monthly revenue reconciliation' page Steps 1. Confirm a reconciliation is running by looking for the header 'Running monthly revenue reconciliation' and the progress bar. You see the status text and a progress bar e.g., 'Matching transactions by rule 1'. 2. Wait for the progress bar to advance until the run completes. Progress moves and the run finishes within a few minutes for typical file sizes. 3. When finished, verify results on the report page with summary cards and transaction lists. Summary cards Fully matched, Partially matched, Unmatched, Skipped and transaction tables appear. Troubleshooting 1. Progress or status doesn't change for many minutes. LikelyCause: Very large files, slow network, or a temporary service issue. Action: Wait a few more minutes. If it still doesn't progress, try reloading the page or running the reconciliation again. 2. Run stops and shows an error page. LikelyCause: Temporary issue during processing. Action: Click 'Run reconciliation again' or check your uploaded files; follow the guidance on the error screen. Note: The running screen explicitly says: 'This may take a few minutes depending on file size.'

Last updated on Aug 27, 2026

What are the 'Match basis' rules shown in the transaction details?

Short Answer: Open a transaction details modal to read the 'Match basis' box. Examples shown: Rule 1 'Reference ID + Amount + Date (±2 days)' and Rule 2 'Reference ID + Date (±2 days)'. PreRequisites 1. You have opened a transaction details modal for a matched record Steps 1. Open a matched transaction's details modal by clicking a row in 'Fully matched' or 'Partially matched'. Modal opens with match details. 2. Read the 'Match basis' boxed area at the top of the modal. It lists matching fields and a rule description e.g., 'Rule 1: Exact match on reference ID and amount with date tolerance of ±2 days'. 3. Open a 'Partially matched' details modal to see a different rule example e.g., amounts differ. 'Rule 2' explanation is shown in the modal. Troubleshooting 1. Match basis is not visible. LikelyCause: You may have opened an Unmatched/Skipped row rather than a matched record. Action: Open a row under 'Fully matched' or 'Partially matched' to view the match basis. Note: The rule text explains which fields and tolerances the system used to create the match.

Last updated on Aug 27, 2026

What do 'Unmatched – Side A' and 'Unmatched – Side B' mean, and how do I view details?

Short Answer: 'Unmatched – Side A' lists transactions present in Side A but not found in Side B; 'Unmatched – Side B' is the reverse. Click a row to open the 'Unmatched transaction details' modal. PreRequisites 1. You are on the 'Unmatched' tab of the report Steps 1. Select the 'Unmatched' card or the 'Unmatched' tab above the transaction list. Two columns appear: 'Unmatched – Side A' and 'Unmatched – Side B' with transaction counts. 2. Read each column's subtitle to understand the meaning for example 'Transactions present in Side A but not found in Side B (13 transactions)'. Column headings and counts are visible. 3. Click a transaction row under the appropriate column to open its details. A modal 'Unmatched transaction details – Side A' opens showing the internal record with no matching external record. Troubleshooting 1. Unmatched counts seem unexpectedly high. LikelyCause: Missing or incorrectly formatted data on the other side date, reference, amount. Action: Open sample unmatched rows to inspect values and correct the source data before re-running reconciliation. Note: Use the Unmatched lists to identify records requiring manual follow-up or source corrections.

Last updated on Aug 27, 2026

What do the top summary cards Total, Fully matched, Partially matched, Unmatched, Skipped show?

Short Answer: Each card summarizes reconciliation totals: Internal and External amounts and transaction counts, plus a 'Difference' for that category. PreRequisites 1. You are viewing the report page with summary cards visible Steps 1. Locate the summary cards titled 'Total', 'Fully matched', 'Partially matched', 'Unmatched', 'Skipped' at the top of the page. Each card displays Internal and External amounts and transaction counts. 2. Click a card for example 'Fully matched' to open the corresponding tab and list below. The matching transaction list for that category appears and the tab becomes active. 3. Read the 'Difference' value shown at the bottom of the card to see the mismatch for that category. 'Difference' is displayed e.g., $0 for Fully matched. 4. To check which external sources make up the External total, click the small info 'i' next to 'External'. A 'Breakdown by report' popover shows per-report Amount and Transactions. Troubleshooting 1. Totals or counts appear inconsistent. LikelyCause: Some records may be in 'Partially matched' or 'Skipped' categories and not included in 'Fully matched'. Action: Open the 'Partially matched' and 'Skipped' tabs and inspect individual rows and breakdowns. Note: Card values are clickable and open the corresponding transaction list beneath the cards.

Last updated on Aug 27, 2026

What does 'Multiple transactions (3)' mean and how do I view the underlying items?

Short Answer: 'Multiple transactions (n)' indicates a grouped set of underlying transactions contributing to the shown total; click the teal 'Multiple transactions (n)' link or the row chevron to view the individual records or open the details modal. PreRequisites 1. You are viewing a transaction list that includes grouped rows Steps 1. Locate the row showing 'Multiple transactions (n)' the label is teal or the expand chevron at the left of the row. The grouped label or chevron is visible in the table. 2. Click the 'Multiple transactions (n)' link or the chevron to expand or open the modal for that group. The underlying transactions display inline or in the details modal. 3. Review each underlying transaction to confirm how the group total was calculated. Individual transactions and their amounts are visible for inspection. Troubleshooting 1. Grouped row does not expand when clicked. LikelyCause: An overlay modal is open or the page hasn't fully loaded. Action: Close overlays for example 'Share this report', wait for the page to finish loading, then try again. Note: Grouped rows often represent aggregated receipts or batches that reconcile to multiple items on the other side.

Last updated on Aug 27, 2026

What does the 'Difference' value represent in cards and transaction details?

Short Answer: The 'Difference' shows the variance between the Side A and Side B totals for that category or match e.g., Fully matched shows $0, Partially matched shows the amount difference. PreRequisites 1. You are viewing the report cards or a transaction details modal Steps 1. Open a summary card or a transaction details modal for example 'Fully matched transaction details'. Card or modal shows Side A and Side B totals and a 'Difference' value. 2. Compare the 'Side A total' and 'Side B total' shown in the modal; the 'Difference' indicates the variance. You can see $0.00 for exact matches or a currency amount e.g., $20.00 for partial differences. Troubleshooting 1. Difference larger than expected. LikelyCause: One side has extra transactions, or amounts differ due to partial matches or currency conversions. Action: Open the match details, review the individual Side A and Side B rows and investigate partial matches or unmatched items. Note: Differences are highlighted to draw attention to mismatches; the transaction modal lists the exact Side A and Side B totals used.

Last updated on Aug 27, 2026

What should I do if the reconciliation fails with 'Reconciliation could not be completed'?

Short Answer: Click 'Run reconciliation again'. If it still fails, check your uploaded files for errors or contact support as the error message suggests. PreRequisites 1. You are viewing the failure screen that says 'Reconciliation could not be completed' Steps 1. On the error screen, click the green button 'Run reconciliation again'. The system attempts another reconciliation run. 2. If the run fails again, inspect your source files for validation issues and fix any problems. You locate and correct errors such as invalid dates or missing fields. 3. Re-upload corrected files if applicable and run the reconciliation again. A fresh reconciliation starts with corrected data. 4. If the issue persists after verifying files, follow the error screen advice to contact support for assistance. Support can investigate persistent backend or system problems. Troubleshooting 1. Reconciliation fails immediately each attempt. LikelyCause: Uploaded files contain a consistent validation error skipped/invalid rows or a corrupt file. Action: Open the 'Skipped' tab, inspect data quality issues in the modal for specific rows, correct the source files, and re-run. 2. Temporary service error message appears. LikelyCause: Backend outage or transient error. Action: Wait a few minutes and try 'Run reconciliation again'. If it continues, contact support. Note: The failure screen explicitly states: 'We couldn't finish this reconciliation due to a temporary issue. Please try running it again.'

Last updated on Aug 27, 2026

Why were some records marked 'Skipped' and how do I fix them?

Short Answer: Skipped rows were ignored due to data validation issues for example 'Invalid date format'. Open the Skipped tab and a skipped row to see the exact 'Data quality issue' and raw values to fix in the source data. PreRequisites 1. You are on the 'Skipped' tab of the report Steps 1. Open the 'Skipped' tab or click the 'Skipped' card. You see 'Skipped – Side A' and 'Skipped – Side B' lists with issue descriptions. 2. Click a skipped row to open 'Skipped transaction details' modal. Modal opens and shows a 'Data quality issue' box with the reason for example 'Invalid date format'. 3. Review the raw values in the modal Date (raw), Transaction ID, Amount (raw) and the issue text. You can see exactly which field failed validation. 4. Correct the source data by fixing date formats, providing missing dates, ensuring amounts are numeric or filling mandatory fields and re-run reconciliation. Corrected records will be processed in the next reconciliation run. Troubleshooting 1. Record is still skipped after correction and re-run. LikelyCause: Updated source file was not uploaded or the wrong dataset was used. Action: Confirm the corrected file is uploaded and then click 'Run new reconciliation'. 2. Issue reads 'Invalid date format' but date looks valid. LikelyCause: Date format in source doesn't match the expected format used by the recon. Action: Convert dates in the source to the expected format and re-run. Note: The modal includes the message: 'This row was skipped during reconciliation due to data validation errors. Please review and correct the source data.' Use that to guide fixes.

Last updated on Aug 27, 2026

How do I add a note to a manual match?

Short Answer: Type your text into the Reason / note (optional) field in the modal before clicking Match manually. PreRequisites 1. Manual match transactions modal is open. 2. At least one transaction is selected on each side. Steps 1. Select the transactions you want to match in both panels. Rows are selected and footer reflects the selections. 2. Click into the Reason / note (optional) input field. The cursor appears in the Reason / note (optional) field. 3. Type the note you want to save with the manual match. Your note is visible in the field. 4. Click Match manually to complete the match and save the note with it. The match is submitted and your note is saved with the match. Troubleshooting 1. Note does not appear saved after matching. LikelyCause: Match was not completed or there was a transient save issue. Action: Confirm the match completed modal closed. If not, re-enter the note and click Match manually again. If the problem persists, refresh the page and retry. Note: The Reason / note (optional) field is optional but useful for audit/context when matching.

Last updated on Sep 10, 2026

How do I close the Manual match transactions modal without saving a match?

Short Answer: Click Cancel in the footer or the X at the top-right of the modal to close it without matching. PreRequisites 1. Manual match transactions modal is open. Steps 1. Click Cancel at the bottom-right of the modal. The modal closes and no manual match is performed. 2. Or click the X at the top-right of the modal to close it. The modal closes and you return to the previous page. Troubleshooting 1. Cancel or X does not close the modal. LikelyCause: Transient UI issue or required confirmation not shown on screen. Action: Try clicking Cancel, then X; if that fails refresh the page. Reopen the modal when ready. Note: Cancel and the X both close the modal; Cancel is visible in the footer, X is in the header.

Last updated on Sep 10, 2026

How do I filter the transactions shown in either panel?

Short Answer: Click + Add Filter in the top-right of either panel Books / ledger (Books) or Vendor statement (Vendor statement) to narrow the list. PreRequisites 1. Manual match transactions modal is open. Steps 1. Open the Manual match transactions modal if not already open. Modal is visible. 2. Click + Add Filter in the panel where you want to narrow results. Filter options appear. 3. Adjust the filter criteria to include the transactions you need, then re-check the visible rows. Panel updates to show only rows that match your filter. 4. If you still can't find items, click All open transactions to view everything. All open transactions are shown for manual selection. Troubleshooting 1. + Add Filter does not open or no filter options appear. LikelyCause: UI glitch or the filter panel requires additional clicks to expand. Action: Try clicking + Add Filter again, resize the modal, or refresh the page and reopen the modal.

Last updated on Sep 10, 2026

How do I manually match transactions from Books / ledger to Vendor statement?

Short Answer: Open the Manual match transactions modal, select transactions on both sides until the footer Difference is 0, optionally add a Reason / note (optional), then click Match manually. PreRequisites 1. The Manual match button is visible on the vendor/statement page. 2. There are transactions listed in Books / ledger (Books) and Vendor statement (Vendor statement). 3. You can open the Manual match transactions modal. Steps 1. Open the Manual match transactions modal by clicking Manual match on the statement/reconciliation page. The modal titled Manual match transactions opens. 2. Confirm the instruction: 'Select transactions from Books / ledger and Vendor statement. The selected amounts must tally before they can be matched.' Two panels appear: Books / ledger (Books) and Vendor statement (Vendor statement). 3. In each panel, select the rows to match by checking the checkbox left of each transaction or use the header checkbox to select visible rows. Selected rows are highlighted and checkboxes are checked. 4. Monitor the footer that shows Books / ledger selected, Vendor statement selected and Difference; adjust selections until Difference reads 0. The footer Difference reads 0, indicating the selected sums tally. 5. Optional: Enter any text into Reason / note (optional). Your note is visible in the Reason / note (optional) field. 6. Click Match manually to complete the manual match. The manual match is submitted; the modal closes and selections are applied. Troubleshooting 1. Match manually does not complete or is not clickable. LikelyCause: The selected amounts do not tally Difference is not 0 or one side has no selected transactions. Action: Adjust selections in Books / ledger (Books) and Vendor statement (Vendor statement) until the footer Difference reads 0 and ensure at least one transaction is selected on each side. 2. I expected suggestions but Review suggestions (0) shows zero. LikelyCause: No automated suggestions are available for the currently displayed transactions. Action: Build the match manually by selecting rows, or click All open transactions to view all open items. 3. I cannot find the transaction I need to select. LikelyCause: A filter is hiding the transaction or you are viewing only suggested matches. Action: Click + Add Filter on the appropriate panel to change filters, or click All open transactions to expand the list. Note: The modal header states: 'Select transactions from Books / ledger and Vendor statement. The selected amounts must tally before they can be matched.' Use the footer Difference to confirm totals match.

Last updated on Sep 10, 2026

How do I select multiple transactions to include in a manual match?

Short Answer: Check the box next to each row in Books / ledger (Books) and Vendor statement (Vendor statement). Use the header checkbox to select all visible rows in a panel. PreRequisites 1. Manual match transactions modal is open. 2. Transactions are visible in the panels. Steps 1. Open the Manual match transactions modal if not already open. Modal displays the two transaction panels. 2. In the Books / ledger (Books) panel check the boxes next to the rows you want to include. Selected rows are highlighted and their checkboxes are checked. 3. Repeat in the Vendor statement (Vendor statement) panel so both sides have selections. Both panels show checked rows. 4. Use the header checkbox at the top-left of a panel to select all visible rows in that panel. All visible rows in that panel become selected and the footer counts update. Troubleshooting 1. Clicking a row checkbox does not select the row. LikelyCause: That row is outside the current visible/paginated view or the panel is temporarily unresponsive. Action: Scroll to make the row fully visible, remove filters that hide rows, or reopen the modal and try again. 2. Header checkbox selects no rows. LikelyCause: No visible rows in the panel filters may hide them. Action: Click All open transactions and/or adjust + Add Filter to show rows, then use the header checkbox. Note: Selected counts and amounts update in the footer as you check or uncheck rows.

Last updated on Sep 10, 2026

What columns are shown in the Manual match transactions tables?

Short Answer: Each panel shows Date, Reference / Identifier, and Amount columns plus a left-hand checkbox column and a right-hand chevron for details. PreRequisites 1. Manual match transactions modal is open. Steps 1. Open the Manual match transactions modal. The two panels and their table headers are visible. 2. Read the table headers Date, Reference / Identifier, and Amount at the top of each panel. You can identify transactions by date, reference text, and amount. 3. Use the right-hand chevron (>) on a row to view more information if you need details. Row-level details open. Troubleshooting 1. I don't see the Amount or Reference / Identifier column. LikelyCause: Window is zoomed or panel is narrow causing columns to collapse. Action: Increase window width, close other panels, or expand the modal to reveal all columns. Note: A chevron at the end of each row suggests a way to view transaction details.

Last updated on Sep 10, 2026

What do Review suggestions and All open transactions do?

What do Review suggestions (0) and All open transactions do? Category: Views & suggestions Short Answer: Review suggestions shows system-suggested matches. 0 means none right now. All open transactions shows the full list of open items to manually pick from. PreRequisites 1. Manual match transactions modal is open. Steps 1. Locate the Review suggestions and All open transactions buttons at the top-right of the modal. Both buttons are visible. 2. Click Review suggestions to switch to suggested automated matches if any are available. Suggested matches appear; if the number in parentheses is 0, there will be no suggestions shown. 3. Click All open transactions to show all open items from both Books / ledger and Vendor statement. Full lists of open transactions are displayed for manual selection. 4. Select transactions from either view to construct a manual match. Selections update the footer totals and Difference. Troubleshooting 1. Review suggestions shows zero but I expected suggestions. LikelyCause: The system did not find matching patterns for these transactions or suggestions were already applied. Action: Use All open transactions to manually select rows, or widen filters to include more items. Note: The number in Review suggestions (N) indicates how many suggested matches exist at that time.

Last updated on Sep 10, 2026

What do the footer totals (Books / ledger selected, Vendor statement selected, Difference) mean?

Short Answer: The footer shows the count and sum of selected transactions for each side and the numeric Difference between those sums; Difference must be 0 to match. PreRequisites 1. One or more transactions selected in one or both panels. Steps 1. Select transactions in both panels. Selections appear and checkboxes are checked. 2. Look at the footer line that reads Books / ledger selected: X transactions | amount and Vendor statement selected: Y transactions | amount. Selected counts and sums are shown for each side. 3. Read the Difference value shown in the footer. The Difference shows how much the two selected sums differ; it must read 0 for Match manually to proceed. 4. Adjust selections until the Difference equals 0 to enable matching. Difference reads 0 and Match manually is actionable. Troubleshooting 1. Footer totals do not update when I select or deselect rows. LikelyCause: Temporary UI lag or a client-side issue. Action: Wait a few seconds, then try selecting a different row or refresh the modal/page. If the problem persists, reopen the Manual match transactions modal. Note: Amounts include signs. Negative values show with a leading '-' as displayed in the Amount column.

Last updated on Sep 10, 2026

What should I do if I can't find the missing transaction needed to make the totals tally?

Short Answer: Use All open transactions and + Add Filter to widen your search; check both panels, remove restrictive filters, then rebuild selections until Difference is 0. PreRequisites 1. Manual match transactions modal is open. Steps 1. Click All open transactions at the top-right of the modal to ensure you're viewing all open items. Full lists of open transactions are displayed. 2. Click + Add Filter in the panel(s) to broaden or remove filters that may be hiding the missing transaction. Adjusting filters reveals additional rows to check. 3. Look for related small-value lines fees, partial payments that could account for the remaining Difference and include them in selection. You identify lines that let the sums reach 0. 4. If the transaction still cannot be found, pause and consult your vendor statement or accounting colleagues for any items not recorded in Books / ledger. You either find the missing item or decide on the next steps manual adjustment outside this modal. Troubleshooting 1. No matching line exists in either panel to close a small residual Difference. LikelyCause: The missing transaction may not have been imported/created in the system yet. Action: Check source documents vendor statement, re-import or create the missing book entry if appropriate, then reopen Manual match transactions to complete the match. Note: If you must create or import a missing transaction, that action is outside the Manual match modal and should be done in the source register before returning to match.

Last updated on Sep 10, 2026

Why can't I complete a manual match even though I selected transactions?

Short Answer: The modal requires the selected amounts to tally Difference must be 0. If Difference ≠ 0, adjust selections or locate the missing transaction. PreRequisites 1. Manual match transactions modal is open. 2. At least one transaction selected on both sides is recommended. Steps 1. Check the footer Difference value to see how much the sums differ. You can see the numeric Difference. 2. Add or remove selections on either side so the Difference returns to 0. Footer Difference updates as you change selections. 3. If you cannot find the needed transaction, click All open transactions and use + Add Filter if needed to adjust the lists. You can search a wider set of open items to find the missing line. 4. Once Difference is 0, click Match manually. The match completes. Troubleshooting 1. Difference won't reach 0 due to a small rounding amount. LikelyCause: Rounding or a small unmatched fee/adjustment not shown in the current lists. Action: Look for small-value lines in All open transactions, widen filters with + Add Filter, or break the match into separate matches so totals can tally. 2. I selected transactions but Match manually is inactive. LikelyCause: No selection on one side or Difference is not 0. Action: Ensure at least one transaction is selected on each side and adjust selections until Difference reads 0. Note: The header reminder in the modal: 'The selected amounts must tally before they can be matched.' Use that as your rule of thumb.

Last updated on Sep 10, 2026

How can I tell which files are attached?

Short Answer: Files attached to Books appear inside the Books card as entries with a file icon and their filename. PreRequisites 1. Be signed in. Steps 1. Open the Books card to view its contents. You see listed file entries under the Books header. 2. Look for the file icon and filename inside the dashed file entry box. Each attached file shows its name and action icons edit/trash. 3. Use the pencil icon to edit details or the trash icon to remove a file if needed. You can manage each attached file from its entry. Troubleshooting 1. I only see a dashed '+ Add more files to Books' area and no files listed. LikelyCause: No files are currently attached to Books. Action: Click '+ Add more files to Books' to upload a new file. Note: Filename text and action icons are the reliable indicators of an attached file.

Last updated on Sep 10, 2026

How do I add more files

Short Answer: Click '+ Add more files to Books' the dashed area and select files from your device; new files will appear under the Side A or Side B card with their filename. PreRequisites 1. Be signed in to the app. 2. Have the file(s) ready on your device. 3. Permission to modify the Books item if your account is role-gated. Steps 1. Open the Books card on the page so you can see the Books header and any existing files. You see the Books card and its contents file entries or a dashed add area. 2. Click '+ Add more files to Books' at the bottom of the Books card. If you only see a dashed placeholder, click inside that dashed area. A system file picker opens or the app accepts a dropped file. 3. In the file picker, select the file(s) you want to add for example, a .csv file and confirm to upload. The selected file(s) start uploading. 4. Confirm the uploaded file appears under Books. Look for the file icon and filename such as File_name.csv. The new file entry is listed inside the Books card. 5. Repeat clicking '+ Add more files to Books' to upload additional files as needed. Multiple files appear as separate entries under Books. Troubleshooting 1. Clicking '+ Add more files to Books' does nothing. LikelyCause: Browser blocked the file picker or a page script failed to load. Action: Refresh the page, allow pop-ups if your browser blocks them, or try a different browser. 2. The file picker opens but the selected file doesn't appear in the Books list. LikelyCause: Upload failed or the file type/size is not accepted. Action: Retry the upload. Note the example file shown is a .csv File_name.csv — try a supported format and smaller file if available, and check your network connection. 3. I can’t click inside the dashed area. LikelyCause: An overlay or modal is blocking clicks, or JavaScript is disabled. Action: Close any open overlays/modals, enable JavaScript, or reload the page. Note: The dashed box with '+ Add more files to Books' is the upload area. Files appear as entries with an icon and filename once added.

Last updated on Sep 10, 2026

How do I add supporting data?

Short Answer: Click '+ Add supporting data' link at the bottom right of the card and select the supporting file(s) from your device. PreRequisites 1. Be signed in. 2. Have supporting file(s) ready on your device. Steps 1. Scroll to the bottom-right of the Books card to find '+ Add supporting data'. You see the '+ Add supporting data' link. 2. Click '+ Add supporting data'. A file picker opens or the app provides a way to attach supporting files. 3. Select the supporting file(s) in the file picker and confirm to upload. Supporting data uploads and is associated with Side A or Side B. Troubleshooting 1. I don’t see '+ Add supporting data' on the page. LikelyCause: You may not be on the correct card or lack permissions. Action: Confirm you’re viewing the correct card, refresh, and check your permissions with an administrator. 2. Supporting file upload fails. LikelyCause: Network error or unsupported file type. Action: Retry the upload, try a smaller file or different format, and check your connection. Note: Supporting data is added separately from the main Side files.

Last updated on Sep 10, 2026

How do I edit a file entry (change mapping or details) for a file?

Short Answer: Click the pencil edit icon on the file entry to open the file editor or mapping dialog, make changes, then save. PreRequisites 1. Be signed in. 2. Permission to edit files for Sides. Steps 1. Open the card and find the file entry you want to edit. You see the file entry with a pencil edit icon at the top-right of the file box. 2. Click the pencil edit icon next to the file entry. An edit dialog or editor opens for that file. Fields to change depend on the app. 3. Make the necessary changes in the editor and save or confirm the changes. The file entry reflects the updated settings or metadata. Troubleshooting 1. Clicking the pencil icon doesn't open an editor. LikelyCause: A script error, blocked resource, or insufficient permissions. Action: Reload the page, try a different browser, and confirm you have edit permissions. If it still fails, capture console errors and contact support. Note: The pencil icon indicates an editable file entry. Exact editable fields are shown in the editor that opens after clicking the icon.

Last updated on Sep 10, 2026

How do I remove a file?

Short Answer: Click the trash delete icon to the right of the file entry inside the card and confirm deletion if prompted. PreRequisites 1. Be signed in. 2. Permission to edit or delete files for Side A or Side B. Steps 1. Open the Side card and locate the file you want to remove for example File_name.csv. You see the file entry with a trash icon to its right. 2. Click the trash icon next to the file. The app removes the file or prompts you to confirm deletion. 3. If a confirmation dialog appears, confirm the delete action. The file is removed from the list. 4. If you removed the last file, use '+ Add more files to Books' to add another. The dashed placeholder appears for adding files. Troubleshooting 1. Trash icon is not visible next to the file. LikelyCause: You may not have permission to delete files or the UI is in a read-only state. Action: Check your account permissions or contact an administrator; refresh the page to rule out a temporary UI issue. 2. I clicked delete but the file is still listed. LikelyCause: Delete request failed or the page did not refresh. Action: Retry removing the file, then refresh the page. If it still appears, contact support with the filename. Note: Deleting a file is immediate from the card. If unsure, check with your team before deleting production data.

Last updated on Sep 10, 2026

My file didn't appear after I uploaded it — what should I check?

Short Answer: If a file doesn't appear after upload, check network connectivity, try the upload again, verify the file type/size, and confirm you have edit permissions. PreRequisites 1. Be signed in. 2. Have the original file available to retry upload. Steps 1. Confirm the upload completed by watching any progress indicator and refresh the page. If upload completed, the file should appear after refresh. 2. Verify the file extension example shown in the UI: MTR_B2B-AUGUST-2026-A2MSIATZ94LZVT.csv and try a compatible format if needed. A supported file type appears in the list. 3. Retry the upload by clicking '+ Add more files to Books' and selecting the file again. The file uploads and is listed. 4. If the problem persists, try a different browser or network connection and check for any error messages. If an error is reproducible, capture the message and contact support. Troubleshooting 1. Upload progress starts but finishes with an error or the file never appears. LikelyCause: Server error, network interruption, or the file was rejected by validation. Action: Retry the upload, try a different network, reduce file size, and if it still fails, contact support with the filename and time of the attempt. 2. No upload progress is shown. LikelyCause: Client-side blockage browser extension or script failure. Action: Disable browser extensions ad blockers, enable JavaScript, or try in an incognito window. 3. I get a permission error when adding files. LikelyCause: Your account lacks edit access to Books. Action: Request upload/edit permission from an administrator or use an account with the required role. Note: Use the visible example filename .csv as a reference when checking file types. Collect any error text when contacting support.

Last updated on Sep 10, 2026

How do I add a new report to Side A or Side B?

Short Answer: Click '+ Add report' at the bottom of the Side A or Side B column, then name the report and add files using the '+ Add more files' link. PreRequisites 1. Open the 'Copy reconciliation' page. 2. Permission to modify reports. Steps 1. Scroll to the bottom of the side column where you want to add the report Side A or Side B. You can see the '+ Add report' control. 2. Click '+ Add report'. A new report card appears in that side. 3. Enter the report name in the report card's name field similar to the 'Amazon' or 'Books' field shown. The new report card displays the entered name. 4. Click '+ Add more files to [Report name]' to attach files to the new report. Files are attached to the new report card. Troubleshooting 1. Cannot see '+ Add report'. LikelyCause: You may not have permissions or the page is scrolled elsewhere. Action: Scroll to the bottom of the side column, refresh the page, or check your permissions with an admin. Note: After adding a report, confirm its files are correct before clicking 'Run reconciliation'.

Last updated on Sep 10, 2026

How do I change the Reconciliation name or Period on the copied reconciliation?

Short Answer: On the 'Copy reconciliation' page edit the 'Reconciliation name' field and click the 'Select month/year' 'Period' control to set the month/year. PreRequisites 1. Open the 'Copy reconciliation' page after selecting 'Copy reconciliation'. 2. Permission to edit the reconciliation. Steps 1. Click into the 'Reconciliation name' field example shows 'Amazon (Copy)'. The name field becomes editable. 2. Type the new reconciliation name. The new name is displayed in the 'Reconciliation name' field. 3. Click the 'Select month/year' field under 'Period' and choose the correct month and year. The selected period is shown in the 'Period' field. 4. When finished updating settings, click 'Run reconciliation' to proceed or continue editing reports/files. Settings are applied and you may start the reconciliation run. Troubleshooting 1. 'Reconciliation name' or 'Period' cannot be changed. LikelyCause: You may not have edit rights on this reconciliation. Action: Confirm you have the necessary permissions or ask an admin to change the fields. Note: Be sure to set a valid 'Period' before running the reconciliation.

Last updated on Sep 10, 2026

How do I copy an existing reconciliation?

Short Answer: Open the reconciliation's action menu and choose 'Copy reconciliation' — the copied reconciliation opens on the 'Copy reconciliation' page default name shown as 'Amazon (Copy)'. PreRequisites 1. Signed in to Cointab. 2. You are viewing the reconciliation you want to copy. 3. Permission to view the reconciliation. Steps 1. Open the reconciliation's action menu that lists options such as 'Share', 'Copy reconciliation', 'Delete records', 'Delete report'. The action menu with 'Copy reconciliation' appears. 2. Click 'Copy reconciliation' in the action menu. The 'Copy reconciliation' page opens. 3. Review the prefilled 'Reconciliation name' field example: 'Amazon (Copy)' and edit it if needed. A new reconciliation name is entered in the 'Reconciliation name' field. 4. Select a 'Period' by clicking the 'Select month/year' field and choosing the desired month/year. The chosen period is displayed in the 'Period' field. 5. Adjust the reports and files on Side A or Side B as needed. Use '+ Add more files to Amazon', '+ Add more files to Books', or '+ Add report'. Reports and files shown on the page reflect your updates. 6. When ready, click 'Run reconciliation' in the top-right to start the copied reconciliation. The reconciliation run is initiated. Troubleshooting 1. 'Copy reconciliation' is not visible in the action menu. LikelyCause: You may not be viewing the reconciliation's action menu or you lack permission. Action: Open the same menu listing 'Share', 'Copy reconciliation', etc. If the item still doesn't appear, check with an admin for access. 2. The copied page shows the default name e.g., 'Amazon (Copy)' but you want a different name. LikelyCause: Default copy naming is applied automatically. Action: Edit the 'Reconciliation name' field on the 'Copy reconciliation' page before running. 3. Clicking 'Run reconciliation' does not start a run. LikelyCause: Required fields for example, 'Period' may be empty or needed reports/files are missing. Action: Select a 'Period' and ensure each side has the intended reports/files, then try 'Run reconciliation' again. Note: The 'Copy reconciliation' page shows the copied reports e.g., Amazon on Side A and Books on Side B. Update files and report names on this page before running.

Last updated on Sep 10, 2026

How do I edit or delete a report or file in the copied reconciliation?

Short Answer: Use the pencil icon to edit and the trash icon to delete a report or file from the report card. Icons appear in the report's dashed area. PreRequisites 1. Open the 'Copy reconciliation' page. 2. Permission to edit or delete reports/files. Steps 1. Locate the report card that contains the file or report you want to change for example, Amazon or Books. You see the pencil and trash icons in the report card. 2. Click the pencil icon to edit the report or file details. Editing UI appears and fields become editable. 3. Click the trash icon to delete the report or file. If prompted, confirm the deletion. The report or file is removed from the report card. 4. Review the report card to ensure the desired item is edited or removed. Report card reflects the edit or deletion. Troubleshooting 1. Pencil or trash icons are missing or disabled. LikelyCause: You lack edit/delete permissions or this report is protected. Action: Contact an admin to obtain permission or to perform the edit/delete. 2. Deleted item reappears after refresh. LikelyCause: Deletion did not complete on the server or a cached view is shown. Action: Refresh the page and retry deletion; if it persists, contact support. Note: The trash icon for 'Delete report' is shown in red in the action menu and should be used with caution.

Last updated on Sep 10, 2026

Where is the "Copy reconciliation" option and what other actions are in the same menu?

Short Answer: Open the reconciliation's action menu to find 'Share', 'Copy reconciliation', 'Delete records' and 'Delete report'. 'Delete report' appears in red. PreRequisites 1. You are viewing a reconciliation. 2. Action menu is accessible by clicking the menu icon. Steps 1. Open the reconciliation's action menu where the options are listed. The menu shows 'Share', 'Copy reconciliation', 'Delete records' and 'Delete report'. 2. Select the action you need, for example 'Copy reconciliation' to create a copy. The selected action starts e.g., copy opens the 'Copy reconciliation' page. Troubleshooting 1. Action menu does not open. LikelyCause: Click target not recognized or page overlay preventing interaction. Action: Click again, try a different browser window, or refresh the page. Note: The red color for 'Delete report' indicates a destructive action; confirm before proceeding.

Last updated on Sep 10, 2026

How do I edit a reconciliation?

Short Answer: Open the report's three-dot menu and choose 'Edit reconciliation', update the name/period/files, then click 'Continue' to configure mappings. PreRequisites 1. Signed in to Cointab. 2. You can access the reconciliation report you want to edit. Steps 1. On the report page, click the three-dot menu next to 'Download report'. A dropdown opens that includes the option 'Edit reconciliation'. 2. Select 'Edit reconciliation' from the dropdown. The 'Edit reconciliation' page opens and shows the yellow banner about editing a draft. 3. Update fields such as 'Reconciliation name' and 'Period' at the top of the page. New values appear in the 'Reconciliation name' and 'Period' fields. 4. To change uploaded files, click the pencil icon next to 'Report Name' or use the file card links such as '+ Add more files to Books'. You can add or open a file to configure its columns. 5. When file selection and edits are complete, click 'Continue' in the top right. The Configure file modal opens so you can map columns. Troubleshooting 1. I don't see 'Edit reconciliation' in the three-dot menu. LikelyCause: You may not have edit permission or you're viewing a read-only report. Action: Confirm you are signed in to the correct Cointab account and that you have edit access. If needed, contact the report owner or Support. 2. My edits aren't applied immediately. LikelyCause: You are editing a draft; changes will not replace the active reconciliation until saved as a new version. Action: Review the banner 'Editing a draft based on version 1...' and follow the flow to save the draft as a new version so changes take effect. Note: The page header shows a yellow banner: 'Editing a draft based on version 1. The current reconciliation will remain unchanged until these changes are saved as a new version.'

Last updated on Sep 29, 2026

How do I view version history and what does it show?

Short Answer: Click the clock/version-history icon in the 'Edit reconciliation' header to open 'Version history' and see saved versions with details author, timestamp, tags. PreRequisites 1. Open the 'Edit reconciliation' page. Steps 1. On the 'Edit reconciliation' page click the clock/version history icon near the page title. The 'Version history' modal opens. 2. Review the version list in the modal example shows 'Version 1 Current Initial version Created by Support Cointab 17 Sep 2026, 5:45 PM'. You can see version names, status tags such as 'Current', author info and timestamps. Troubleshooting 1. I can't open version history or the icon isn't visible. LikelyCause: You may be on a different page or lack necessary access to view versions. Action: Ensure you are on the 'Edit reconciliation' page and signed in to the correct account; contact the report owner or Support if the icon still doesn't appear. Note: Version details in the modal include author and timestamp; example shows 'Created by Support Cointab 17 Sep 2026, 5:45 PM'.

Last updated on Sep 29, 2026

What does the banner 'Editing a draft based on version 1. The current reconciliation will remain unchanged until these changes are saved as a new version.' mean?

Short Answer: It means you are working on a draft copy derived from Version 1; the live reconciliation will not change until you save these edits as a new version. PreRequisites 1. Open the 'Edit reconciliation' page. Steps 1. Read the yellow banner at the top of the 'Edit reconciliation' page. You understand that edits are in a draft and not yet applied to the current reconciliation. 2. Make the required edits name, period, files, mappings and look for the save/publish step in the flow after clicking 'Continue'. You will be able to save the draft as a new version. Save control is not shown in the provided screenshots. 3. If unsure whether changes were applied, open 'Version history' to confirm versions and their timestamps. You can verify whether a new version was created. Troubleshooting 1. I expected changes to apply immediately but nothing changed. LikelyCause: You are editing a draft and haven't saved it as a new version yet. Action: Complete the draft flow and save/publish as a new version; if the save/publish control is not visible, check the next steps after 'Continue' or contact Support.

Last updated on Sep 29, 2026

Why is the amount field locked in Configure file?

Short Answer: The modal shows: 'This amount column is locked because this report already exists in the saved reconciliation.' The amount column cannot be changed in this draft. PreRequisites 1. Open the 'Configure file' modal for the affected file. Steps 1. Open the relevant 'Configure file' modal Side A or Side B. You can see the 'amount' area and any explanatory text. 2. Read the message under 'amount' which explains why it is locked. You see the exact message: 'This amount column is locked because this report already exists in the saved reconciliation.' 3. If you require a different amount column, consider using a file that contains the desired column, or update the saved reconciliation/report where that report exists. Contact Support if you need assistance. You understand that the mapping cannot be changed in the current draft. Troubleshooting 1. Amount dropdown is disabled/greyed out. LikelyCause: The amount column is locked because the same report exists in the saved reconciliation. Action: Use a different file that contains the amount column you need, or edit the saved reconciliation/report where that report exists; contact Support for help.

Last updated on Sep 29, 2026