What do 'Unmatched – Side A' and 'Unmatched – Side B' mean, and how do I view details?

Short Answer: 'Unmatched – Side A' lists transactions present in Side A but not found in Side B; 'Unmatched – Side B' is the reverse. Click a row to open the 'Unmatched transaction details' modal.

PreRequisites

1. You are on the 'Unmatched' tab of the report

Steps

1. Select the 'Unmatched' card or the 'Unmatched' tab above the transaction list.
   Two columns appear: 'Unmatched – Side A' and 'Unmatched – Side B' with transaction counts.

2. Read each column's subtitle to understand the meaning for example 'Transactions present in Side A but not found in Side B (13 transactions)'.
   Column headings and counts are visible.

3. Click a transaction row under the appropriate column to open its details.
   A modal 'Unmatched transaction details – Side A' opens showing the internal record with no matching external record.

Troubleshooting

1. Unmatched counts seem unexpectedly high.
   LikelyCause: Missing or incorrectly formatted data on the other side date, reference, amount.
   Action: Open sample unmatched rows to inspect values and correct the source data before re-running reconciliation.

Note: Use the Unmatched lists to identify records requiring manual follow-up or source corrections.