Short Answer: 'Differences' come from unmatched or partially matched transactions — review the 'Fully matched', 'Partially matched', and 'Unmatched' cards to find where amounts or counts differ.
PreRequisites
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Reconciliation run completed
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Results page open
Steps
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Open the reconciliation results page and look at the summary cards: 'Total', 'Fully matched', 'Partially matched', and 'Unmatched'.
Cards show amounts and transaction counts per statement. -
Click 'Partially matched' and 'Unmatched' cards or tabs to view the specific transactions causing the difference.
Lists of transactions that are partial or unmatched appear. -
Open individual groups using the 'Partially matched transaction details' modal to inspect matched rows and the 'Match basis'.
You can identify which reference/amount combinations caused the grouping. -
If needed, adjust file mappings Reference / Identifier or Amount and re-run the reconciliation to see if differences resolve.
Adjusted mappings produce updated match results.
Troubleshooting
- Many transactions are partially matched or unmatched, causing a large difference.
LikelyCause: Identifier columns missing/wrong or amount mapping not correct e.g., separate credit/debit not handled.
Action: Open 'Configure file' for both files, ensure correct Reference / Identifier columns and Amount mapping, then re-run reconciliation.
Note: The summary cards provide a quick way to locate where mismatches occur before drilling into row-level details.