How do I view details of a matched transaction and unmatch it?

Short Answer: Open the matched row to view 'Matched transaction details' and click the 'Unmatch' button in that modal to separate the pair.

PreRequisites

1. A reconciliation has been run and the results summary is visible.

2. You can access the Fully/Partially/Unmatched tabs.

Steps

1. On the results summary open the tab containing the transaction e.g., 'Fully matched' or 'Partially matched'.
   The list of transactions for that category displays.

2. Click the matched row you want to inspect to open the 'Matched transaction details' modal.
   The 'Matched transaction details' modal appears.

3. Review the 'Match basis' area and the paired records under 'Books / ledger transactions' and 'Credit card statement transactions'.
   You can see which identifiers and amounts were used to match; totals and the Difference are shown.

4. To unmatch, click the 'Unmatch' button in the modal.
   The transaction pair is separated; they will appear in 'Unmatched' after refresh or re-run.

Troubleshooting

1. 'Unmatch' is not responding or not present.
   LikelyCause: Modal may not be fully loaded or temporary UI error.
   Action: Close and reopen the modal, refresh the page, and try again. If the problem persists, re-run reconciliation.

2. Unmatched items still appear matched after unmatching.
   LikelyCause: Results need to be refreshed or reconciliation re-run to update summary cards.
   Action: Refresh the results page or click 'Run reconciliation' to update the view.

Note: The modal shows the exact Book row and Statement row used for the match and the 'Match basis' e.g., 'Reference ID + Amount'.