Short Answer: Use All open transactions and + Add Filter to widen your search; check both panels, remove restrictive filters, then rebuild selections until Difference is 0.
PreRequisites
- Manual match transactions modal is open.
Steps
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Click All open transactions at the top-right of the modal to ensure you're viewing all open items.
Full lists of open transactions are displayed. -
Click + Add Filter in the panel(s) to broaden or remove filters that may be hiding the missing transaction.
Adjusting filters reveals additional rows to check. -
Look for related small-value lines fees, partial payments that could account for the remaining Difference and include them in selection.
You identify lines that let the sums reach 0. -
If the transaction still cannot be found, pause and consult your vendor statement or accounting colleagues for any items not recorded in Books / ledger.
You either find the missing item or decide on the next steps manual adjustment outside this modal.
Troubleshooting
- No matching line exists in either panel to close a small residual Difference.
LikelyCause: The missing transaction may not have been imported/created in the system yet.
Action: Check source documents vendor statement, re-import or create the missing book entry if appropriate, then reopen Manual match transactions to complete the match.
Note: If you must create or import a missing transaction, that action is outside the Manual match modal and should be done in the source register before returning to match.