Home Home The 'Request access' button is missing or not visible — how do I proceed?

The 'Request access' button is missing or not visible — how do I proceed?

Last updated on Sep 23, 2026

Short Answer: Refresh the page, ensure you're signed in, check for the red expiry banner or the expiry modal; if it still doesn't appear, email [email protected] with a screenshot.

PreRequisites

  1. Be signed in to the app.

  2. Have a working browser connection.

Steps

  1. Look for the red banner that says 'Your Cointab access has expired...' — the banner includes a 'Request access' control.
    If present, you can click the banner's 'Request access' button.

  2. Check for the modal titled 'Your Cointab access has expired' which contains 'Request access' and 'Close'.
    If the modal is present you can click 'Request access' there.

  3. If you still cannot find the button, refresh the page and sign out/in once.
    A refreshed session often restores missing UI elements.

  4. If the button remains missing, email [email protected] with a screenshot of the app and describe the issue.
    Support can investigate the account/UI issue.

Troubleshooting

  1. 'Request access' is not visible anywhere.
    LikelyCause: Session or rendering issue, browser extension blocking UI, or the user is not signed in.
    Action: Disable extensions, refresh the page, sign out and sign in again. If unresolved, send a screenshot to [email protected].