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What does the 'Request received' message mean?

Last updated on Sep 23, 2026

Short Answer: It confirms your access request was sent; the modal says the team will contact you at [email protected] and that your data remains in read-only mode.

PreRequisites

  1. You clicked 'Request access' and saw the 'Request received' modal.

Steps

  1. Read the 'Request received' modal content that begins with 'Thanks. Our team will contact you at [email protected] to reactivate your access.'
    You understand who will be contacted and that data is read-only.

  2. Click 'Continue' to dismiss the modal and return to read-only mode.
    You return to the app; editing/build/run/download remains unavailable until reactivation.

  3. Wait for the team to contact you at [email protected] for reactivation.
    Support will follow up with instructions or reactivation details.

Troubleshooting

  1. I never received follow-up after seeing 'Request received'.
    LikelyCause: Email went to spam or request processing delay.
    Action: Check spam/promotions folders. If no contact, email [email protected] and include a screenshot of the 'Request received' modal.

Note: The modal explicitly lists [email protected] as the contact; use that address for follow-ups.