Short Answer: The modal shows: 'This amount column is locked because this report already exists in the saved reconciliation.' The amount column cannot be changed in this draft.
PreRequisites
- Open the 'Configure file' modal for the affected file.
Steps
-
Open the relevant 'Configure file' modal Side A or Side B.
You can see the 'amount' area and any explanatory text. -
Read the message under 'amount' which explains why it is locked.
You see the exact message: 'This amount column is locked because this report already exists in the saved reconciliation.' -
If you require a different amount column, consider using a file that contains the desired column, or update the saved reconciliation/report where that report exists. Contact Support if you need assistance.
You understand that the mapping cannot be changed in the current draft.
Troubleshooting
- Amount dropdown is disabled/greyed out.
LikelyCause: The amount column is locked because the same report exists in the saved reconciliation.
Action: Use a different file that contains the amount column you need, or edit the saved reconciliation/report where that report exists; contact Support for help.