Home Reports I clicked 'Download report' but no file downloaded — what should I check?

I clicked 'Download report' but no file downloaded — what should I check?

Last updated on Oct 14, 2026

Short Answer: Check your browser downloads/pop-up blocker, confirm the run Status is 'Completed' in 'Report details', and verify you have download permission.

PreRequisites

  1. Be signed in.

  2. Have permission to download.

Steps

  1. Confirm you clicked the 'Download report' button on the report page.
    Download was attempted.

  2. Open 'Report details' and check the 'Status' under 'Run details' to ensure the run is 'Completed'.
    Status displays 'Completed' if the run finished.

  3. Check your browser's download bar and pop-up blocker; allow downloads or try another browser and retry the 'Download report' action.
    Download completes successfully.

Troubleshooting

  1. Download still fails after checking browser settings.
    LikelyCause: Network error or missing download permission for your account.
    Action: Try again later, try another browser, or contact your administrator to confirm download permissions.