Why does the UI display “₹2,40,000 remains unexplained”? Also, can I still submit or certify the report if this amount remains unexplained?

Short Answer: That message means 'Unexplained difference' is non-zero. You may still submit or certify, but the unexplained difference will remain visible in the reconciliation.

PreRequisites

1. An account with a non-zero Unexplained difference.

Steps

1. Open the account detail and check 'Difference' and 'Unexplained difference'. You can see the amount flagged in red and the explanation message.

2. To reduce the unexplained difference, add supporting items via '+ Add supporting item' or 'Upload file' in the Supporting items area. Supported balance increases and Unexplained difference reduces if amounts match.

3. If you choose not to resolve it, you can proceed: in 'Submit for review?' click 'Submit anyway' or as Reviewer click 'Certify' → 'Certify anyway'. The account moves to 'Awaiting review' or becomes 'Certified' while the unexplained difference remains visible.

Troubleshooting

1. Unexplained difference remains unchanged after adding items.
   LikelyCause: Effect (Add/Reduce) selected incorrectly or incorrect amounts were entered.
   Action: Edit or remove the supporting item and re-add it with the correct 'Effect on supported balance' and amount sign.

2. I still see the warning in the submit/certify modal.
   LikelyCause: Unexplained difference was not fully resolved.
   Action: Either resolve the remaining difference or proceed with 'Submit anyway' / 'Certify anyway' knowing the difference will be shown in the reconciliation.

Note: The product shows an explicit warning in the confirmation modals; proceed only if you accept that the unexplained amount will remain visible.